Getac and Automate Workshop Processes

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【Summary】Getac offers the Aftersales Connected Platform, which uses software technologies to improve workshop processes. It includes features like online service booking, intelligent workshop planning, rugged computing devices, electronic vehicle health checks, and artificial intelligence. The platform aims to increase efficiency, customer satisfaction, and profitability for dealerships.

FutureCar Staff Oct 31, 2023 6:22 AM PT

Getac Aftersales Connected Platform incorporates the latest software technologies to revolutionize aftersales processes, ensuring maximum efficiency and a superior customer experience. With this intelligent platform, you can regain control over your operations, seize every opportunity, and provide your valued customers with the best overall experience.

One of the key features of the Getac Aftersales Connected Platform is the dynamic online service booking system. This system allows customers to book their service appointments conveniently and effortlessly, 24/7, through desktop, tablet, or mobile devices. Whether on your dealership's website or a personalized customer application, this self-service option enhances your service appointment processes and boosts your business.

With the intelligent workshop planning solution powered by AI, job cards are automatically planned and assigned to technicians based on their skills and certifications. This planning tool is self-learning and adaptable, optimizing your planning instantly when unexpected events occur. It ensures that the promised time with the customer is always met, guaranteeing efficient and timely service.

Getac's rugged Windows or Android tablets are specifically designed for workshop environments. These devices enable technicians to work seamlessly around the vehicle, updating job cards, using the mobile time-clocking feature, and ensuring that all tasks are completed to the OEM and dealer standards. With these tablets, there are no shortcuts, and the work is 100% finished.

Stay connected to your customers throughout their vehicle's service journey with Getac's flexible EVHC and Communication platform. This platform allows you to keep customers informed about the progress of their vehicle until the point of collection. The EVHC is highly versatile, customizable to match your dealership's existing workflows, and equipped with advanced features such as easy-to-create templates, dynamic maintenance tables, menu pricing functions, video capture, technical animations, embedded video calls, online/offline usage, voice guidance, and online customer estimates.

The core of Getac's aftersales platform is artificial intelligence, which automates processes and self-learns to continuously improve efficiency. Real-time business intelligence dashboards and reports provide workshop management with full visibility, while seamless integration with third-party systems such as OEM databases and dealer management systems is easily achieved through Getac's open APIs. Security is a top priority, with permission-based roles aligned with data privacy guidelines.

At Getac, our ultimate goal is to boost your aftersales revenues, improve profitability, and reduce operating costs. We have a proven track record of success with dealerships worldwide, helping them attract lifelong customers and stay ahead of the competition. To learn more about our solutions, contact Russell Younghusband at [email protected], visit Getac's Automotive Industry Solutions, or meet us at stand A20 at the Automotive Management Live 2023.