Automate Workshop Processes with Getac

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【Summary】Getac offers an intelligent aftersales platform that improves service appointment processes, workshop planning, and customer communication. It incorporates AI technology, rugged computing devices, and an electronic vehicle health check system. The platform aims to increase revenues, profitability, and customer satisfaction while lowering operating costs. Integration with third-party systems is possible, and customization is available. Contact Russell Younghusband for more information.

FutureCar Staff Oct 31, 2023 9:26 AM PT

Getac Aftersales Connected Platform incorporates advanced software technologies to revolutionize aftersales processes, enhance efficiency, and ensure exceptional customer experiences. By leveraging intelligent solutions, this platform empowers operational teams with total visibility and control, enabling them to seize every opportunity.

One key feature of the Getac Aftersales Connected Platform is the Dynamic Online Service Booking system. This system enables customers to conveniently book service appointments 24/7 through desktop, tablet, or mobile devices. Whether on National or dealership-owned websites or via a personalized customer application, this self-service option streamlines the appointment process and increases business.

Intelligent Workshop Planning is another crucial component of the Getac platform. By utilizing AI technology, this planning solution automatically assigns job cards to technicians based on their skills and certifications. It optimizes planning in real-time, ensuring efficient allocation of resources even in the face of unexpected events.

To meet promised timeframes, the planning solution integrates with rugged Windows or Android tablets designed for workshop environments. Technicians can easily access job cards, update them, and use the mobile time-clocking feature task by task. This guarantees adherence to OEM and dealer standards, leading to 100% completion of work.

Getac's aftersales platform also offers an Electronic Vehicle Health Check (EVHC) and Communication platform. This flexible solution keeps customers informed about the progress of their vehicle throughout the day until collection. With customizable templates, menu pricing functions, video capture, and more, the EVHC adapts to dealership workflows and enhances communication with customers.

At the core of Getac's aftersales platform is artificial intelligence, which automates processes and facilitates self-learning. The platform provides real-time business intelligence dashboards and reports, enabling workshop management teams to have full visibility into operations. Integration with OEM databases and dealer management systems is seamless through Getac's open APIs, ensuring data security and privacy compliance.

Getac Aftersales Platform allows you to select only the modules that align with your existing systems, offering flexibility and customization. By implementing this platform, you can increase aftersales revenues, improve profitability, and reduce operating costs. Getac has a proven track record of success with dealerships worldwide, and we believe our innovative solutions can provide a competitive advantage in today's fiercely competitive market.

For more information, please contact Russell Younghusband at [email protected], visit Getac's Automotive Industry Solutions, or meet us at stand A20 at the Automotive Management Live 2023.