Electric cars face higher tech issues than traditional vehicles

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【Summary】A US study by JD Power reveals that electric cars have more technical glitches compared to petrol cars. The study found that 17 out of 21 advanced features had more problems per 100 vehicles on electric vehicles than petrol models. This aligns with the results of the JD Power 2023 Initial Quality Study, which showed higher total vehicle problems and lower satisfaction among electric vehicle owners.

FutureCar Staff Aug 30, 2023 4:34 PM PT

Electric cars face higher tech issues than traditional vehicles

A recent study by US research firm JD Power has found that electric vehicles (EVs) have more problems with advanced vehicle technology compared to petrol models. The study, called the Tech Experience Index, assessed owner experiences with new vehicle technology as it is introduced to the market. Out of the 21 advanced features analyzed, 17 had more problems per 100 vehicles on EVs than on petrol cars.

This finding aligns with the results of the JD Power 2023 Initial Quality Study, which also showed that EVs (excluding Tesla) had 46% more total vehicle problems compared to petrol vehicles. The study also noted that satisfaction levels were lower among EV owners.

Kathleen Rizk, senior director of user experience benchmarking and technology at JD Power, emphasized the importance of innovation in the EV space. She stated that a strong advanced tech strategy is crucial for all vehicle manufacturers, especially those looking to establish their reputation in the EV market. Rizk also highlighted the perception in the industry that EVs should offer advanced technologies to compete with high-tech entrants like Tesla.

According to Rizk, success in the EV market will depend on manufacturers who can execute flawlessly while ensuring a consistent user experience for both tech-savvy individuals and those less familiar with advanced technologies.

Joshua Dowling, a renowned motoring journalist with over 20 years of experience, has been reporting on the automotive industry for major publications such as The Sydney Morning Herald and News Corp Australia. Dowling joined CarAdvice / Drive in 2018 and has served as a World Car of the Year judge for more than a decade.

For more information about Joshua Dowling and his contributions to the automotive industry, please visit the link provided.