Electric vehicles experience higher technical issues compared to gasoline vehicles

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【Summary】A US study by JD Power has found that electric cars have more technical glitches than petrol cars. The study analyzed owner experiences with advanced vehicle technology and found that 17 out of 21 advanced features had more problems in electric vehicles compared to petrol models. The study also revealed that total vehicle problems were 46% higher in electric vehicles (excluding Tesla) and satisfaction was lower among owners of electric vehicles.

FutureCar Staff Aug 27, 2023 11:21 PM PT

Electric vehicles experience higher technical issues compared to gasoline vehicles

A recent study conducted by US research firm JD Power, called the Tech Experience Index, has revealed some interesting findings regarding owner experiences with advanced vehicle technology. The study aims to measure the problems that arise when new technology is introduced to the market.

According to the report, out of the 21 advanced features assessed, 17 of them had more problems per 100 vehicles on electric vehicles compared to petrol models. These advanced features are available on both petrol and electric cars.

These results align with the findings of the JD Power 2023 Initial Quality Study, which also showed that electric vehicles (excluding Tesla) had 46% more total vehicle problems compared to petrol vehicles. Additionally, satisfaction levels were lower among electric vehicle owners.

Kathleen Rizk, the senior director of user experience benchmarking and technology at JD Power, emphasized the importance of innovation in the electric vehicle space. She stated that a strong advanced tech strategy is crucial for all vehicle manufacturers, particularly those aiming to establish themselves in the electric vehicle market. Rizk also highlighted the perception in the industry that electric vehicles should offer advanced technologies to compete with companies like Tesla.

Rizk further mentioned that the success of manufacturers in this space will depend on flawless execution and ensuring a consistent user experience for both tech-savvy individuals and those less familiar with technology.

Joshua Dowling, a well-known motoring journalist, has been covering the industry for over 20 years. He has worked for publications such as The Sydney Morning Herald and News Corp Australia. Dowling joined CarAdvice / Drive in 2018 and has been a judge for the World Car of the Year for more than a decade.

To learn more about Joshua Dowling and his insights into the automotive industry, please click here.